Terms of Service

Welcome to Dymo, operated by Dymo AGI S.L./U., a company registered in Spain and part of TPEOficial LLC, a subsidiary of Ciphera. By accessing or using our products and services, including but not limited to our software applications, APIs (application programming interfaces), and open-source projects (collectively, the "Service"), you agree to be bound by these Terms of Service (the "Terms").

We will apply the following Terms of Service whether or not you are located in the European Economic Area (EEA), Switzerland or the United Kingdom.

1. Acceptance of Terms

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

2. Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on our website or platform. It is your responsibility to review these Terms periodically. Continued use of the Service after any such changes constitutes your acceptance of the updated Terms.

3. Description of Service

TPEOficial provides software solutions, including security applications, data validation APIs, and other digital products, under the Dymo brand. We also develop and maintain several open-source projects with their respective licenses.

• Dymo & distributions: Product generally based on artificial intelligence (AI) for specific specialized uses.
• APIs: We offer services through APIs that allow customers to integrate our tools into their platforms.
• Open Source Projects: Some of our products are open source and are available under the respective licenses detailed in each repository.
• Vixly: Our URL shortener, allowing users to shorten long URLs for easier sharing.

4. Software Licenses and Usage

The use of our software is subject to the respective licenses. Some of our products are available under open-source licenses, while others are commercial products that require a license purchase. You agree to use the software in accordance with the conditions set forth in the provided licenses.

4.1. Commercial Software

TPEOficial's commercial products, including Dymo, are subject to the license terms provided at the time of purchase. Redistribution, modification, or copying of our products without express authorization is prohibited.

4.2. Open Source Software

Our open-source projects are governed by the licenses specified in each repository. Users are required to adhere to these licenses, which may include terms like attribution and usage restrictions.

5. Use of Trademarks and Logos

All trade names, trademarks, logos, and other imagery associated with Dymo, TPEOficial, or Ciphera, are the exclusive property of TPEOficial LLC or its licensors. Use of any of these elements without prior written permission is prohibited.

This includes, but is not limited to, the use of logos, trade names, symbols, or other visual elements in:

• Promotional materials
• Websites
• Applications
• Non-affiliated products or services

Unauthorized use may constitute an intellectual property violation and will be subject to legal action.

Users must also adhere to all terms and policies established on our website. For an official reference to our authorized social media accounts, domains, registered trademarks, and logos, please consult the following resources:

• Legal Brands, Official Social Media and Domains.
• Logos Guidelines.

6. User Responsibilities

By using the Service, you agree to:

• Not provide false credentials or use disposable or temporary data when registering or using the services.
• Not share or resell your credentials with third parties, nor resell our APIs or services, especially at a lower price or for free without TPEOficial LLC's authorization.
• Not perform scraping of our data or databases through automatic or manual requests to the Service.
• Not attempt to breach the security of our site or services, including but not limited to denial-of-service (DDoS) attacks, hacking, or any other unauthorized access attempts.
• Not use TPEOficial's products, such as the Vixly URL shortener, for fraudulent purposes. If fraud or misuse of the service is detected, the user may receive between one to three sanctions, depending on the severity. On the third offense, the account will be permanently deleted.

6.1. Commitment to Security Standards

By using the Service, you agree to comply with Dymo's account security requirements, including keeping login credentials secure and following best practices to prevent unauthorized access to your account. Failure to adhere to these standards may result in suspension or termination of your account access.

TPEOficial reserves the right to take legal action and suspend or terminate access to the Service if these provisions are violated.

6.2. Prohibition on Data Scraping and Response Storage

It is strictly prohibited to scrape, store, or systematically collect data from our API responses with the intent of building derivative services, such as proxy APIs or similar mechanisms that rely on our data to reduce resource consumption or API usage costs. Such practices constitute misuse of TPEOficial's resources and are not allowed under any circumstance.

Exception: Individual user-level storage is permitted (e.g., storing a user's validated data in their own account or CRM), as long as it does not involve mass redistribution or automated re-use of API responses across multiple users or systems.

For the avoidance of doubt, serving, displaying, or otherwise making available stored or cached API responses to your own end users or to any third party — including reusing a prior fraud, scam, threat, or validation verdict to answer a later request — constitutes a prohibited derivative service under this Section, regardless of the storage duration or technical mechanism employed. The fact that our underlying datasets are continuously corrected for false positives and false negatives does not authorize you to retain or rely on prior responses as a substitute for live queries to the Service.

Violation of this provision may result in immediate suspension of service and potential legal action.

6.3. Prohibition on Wrapping, Rebranding, and Resale as a Product

You may not offer, sell, sublicense, or otherwise make available to third parties any application, product, or service whose core or principal functionality is materially provided by the Dymo API — including but not limited to fraud, scam, or threat detection, link or URL analysis, QR code analysis, and data validation — while presenting that functionality as your own or as that of a third party. This prohibition applies regardless of any additional features, user interface, or branding layered on top of the API.

In particular, the following are prohibited without a specific commercial or Enterprise license and prior written authorization from TPEOficial LLC:

• Thin wrappers or pass-through products that forward Dymo API requests and return Dymo API results as the principal value delivered to your users.
• Misrepresenting the source of a detection, verdict, or result, including any statement or implication that the underlying analysis is performed by you or by a party other than Dymo.
• Using the Service as the primary engine of a paid or monetized product offered to third parties without disclosing such use to TPEOficial LLC and holding the corresponding license tier.

6.4. Embedding, Redistribution, and Plan Appropriateness

Standard and self-service plans license the Dymo API for your own internal use only. They do not grant the right to embed, redistribute, or expose the API — or its outputs — within a product or service offered to third parties or end users, including any business-to-business-to-consumer (B2B2C) arrangement.

If you embed the Service into any product or service made available to third parties, you must hold a plan tier that expressly authorizes such embedding or redistribution (for example, an Enterprise plan). Where TPEOficial LLC determines that your usage profile reflects embedding, resale, or redistribution beyond the scope of your current plan, it may require, as a condition of continued or restored access, that you migrate to the appropriate plan tier and regularize prior usage in accordance with Section 10.

7. Ownership of Content Generated Using AI Products

Any content generated using TPEOficial's artificial intelligence products, including but not limited to content generation tools and APIs, will be jointly owned by the user and the company. This means:

• TPEOficial reserves the right to use, distribute, modify, and claim the information generated by its AI products.
• The author retains certain rights over the content, but may not claim full ownership or exclusive rights to such content if the company chooses to use it.

By using our AI products, you agree to these shared ownership terms.

8. Payment Policy

Certain products and services provided by TPEOficial require the payment of fees. By selecting a paid product or service, you agree to provide valid and accurate payment information. Fees may vary by product, and all sales are final unless stated otherwise in our policies.

8.1. Pre-release, Legacy and End-of-Life Features

Any feature, plan, or subscription tier explicitly labeled on our website, documentation, or dashboard as alpha, beta, preview, experimental, legacy, or end-of-life (EOL) is offered on an "as-available" basis and is not part of the General Availability (GA) product surface. By accessing such a feature, plan, or subscription tier, you acknowledge and agree that Dymo / TPEOficial LLC reserves the right, at its sole discretion and without individual prior notice, to:

• Modify the price of the feature, plan, or subscription tier at any time (including price increases with effect for the current or any subsequent billing cycle), without any right to refund, credit, or compensation for the portion already paid.
• Remove or withdraw the feature, plan, or subscription tier from any existing plan — including plans you are currently subscribed to — without replacement obligation.
• Change, restrict, degrade, relabel, or sunset the feature, plan, or subscription tier, including altering its quotas, capabilities, supported inputs/outputs, providers, routing behavior, response shapes, or API surface.
• Perform any other modification deemed necessary to the feature, plan, or subscription tier, including but not limited to changes required by upstream provider updates, regulatory obligations, security fixes, or internal product decisions.

No part of this section grants you a right to refund, a pro-rated credit, or any other form of monetary compensation for changes made to features, plans, or subscription tiers carrying one of the labels listed above. Your sole remedy, if you disagree with such a change, is to cancel or downgrade your subscription prospectively in accordance with the ordinary cancellation terms of your plan. Fees already charged for a billing period remain non-refundable as stated in Section 8.

For the avoidance of doubt, features, plans, or subscription tiers that do not carry any of the labels above (i.e. standard GA features) continue to be governed by the ordinary terms of Section 8 and the rest of these Terms. The commitment to publish material price increases with reasonable advance notice for GA plans is unaffected by this Section 8.1.

9. Warranties and Limitations of Liability

TPEOficial strives to provide the highest quality services but does not guarantee that the Service will be free of errors, interruptions, or security vulnerabilities.

9.1 No Implied Warranty

The Service is provided "as is," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 Limitation of Liability

TPEOficial shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the Service, even if we have been advised of the possibility of such damages.

10. Suspension and Termination

We may suspend or terminate your access to the Service at any time, without notice, for any reason, including but not limited to violations of these Terms or activities that may compromise the security of our systems.

10.1. Enforcement Remedies for Misuse

Where we determine that your use of the Service breaches these Terms — including Sections 6.2, 6.3, or 6.4 — we may, in addition to suspension or termination and at our sole discretion, apply any combination of the following remedies:

• Condition the continuation or restoration of your access on your migration to an appropriate plan tier (such as an Enterprise plan) and on the regularization of the breaching usage.
• Retroactively account for and invoice the usage carried out in breach of these Terms, charged at the applicable Enterprise rate, from the date on which the breaching use began, as established by our usage and access records.
• Require a minimum commitment term as a condition of restored access where the breach reflects sustained, structural reliance on the Service.
• Revoke or rotate the affected credentials and API keys.

These remedies are cumulative and without prejudice to any legal action available to TPEOficial LLC, Dymo AGI S.L./U., or Ciphera.

10.2. Compliance Audits

Where we have a reasonable basis to believe that the Service is being used in breach of these Terms, you agree to cooperate with reasonable compliance audits, including providing information about how the Service is integrated, stored, and exposed to third parties. Our access, usage, and request logs shall serve as valid evidence for the purposes of determining the existence, scope, and start date of any breach.

11. Intellectual Property

All rights, titles, and interests in the Service, including copyrights, trademarks, and other intellectual property, belong to TPEOficial LLC or its licensors. Users do not gain any ownership rights over these assets.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Sevilla, Spain, without regard to its conflict of law principles. Any disputes related to these Terms will be resolved exclusively in the courts of Sevilla.

13. Contact

If you have any questions or concerns about these Terms of Service, you can contact us at:

Email: [email protected]